• Extends potential to add value and drive long-term customer relationships
• Further investment in supporting partner UC and collaboration sales
• Resellers updated when renewal opportunities are approaching

Azlan, the enterprise division of Computer 2000, has announced that resellers can now make use of its unique and award-winning service contract management tool, Felix, for Cisco TelePresence solutions, making it easier for them to extend their added value potential and develop closer long-term business relationships with end customers.

Felixenables Cisco partners to build quotes for new SMARTnet Service contracts and renewals online, quickly and easily. It has now been extended to cover all of the Cisco TelePresence range, thus enabling resellers to offer service cover for mission-critical Cisco unified communications and collaboration solutions, as well as Cisco switches, routers and infrastructure products. Using Felix, resellers can prepare and deliver quotes for customers in minutes. The system also makes resellers aware of up-coming contract renewal opportunities.

By using Felix, Cisco partners have a better chance of winning services business and improving customer satisfaction. Changes are applied instantaneously and all quotes are validated to help ensure that the right service is being offered for the right product, reducing any potential for errors. Quotations and order certificates are delivered in a professional electronic format for the reseller to pass on to the customer.

Designed, built and developed by Azlan, Felix is unique in distribution and provides Cisco partners with a distinct competitive edge. It works alongside existing processes and is fully integrated with Cisco’s own ordering systems, providing complete end-to-end integration of the sales process, including final ordering and confirmation of the service contract.

In March, Azlan was named Cisco Worldwide Distribution Services Innovation Partner 2011 in recognition of the investments and success it has achieved with Felix since the service was launched in April 2010.

Joel Chimoindes, Director of Unified Communications at Azlan, said: “This additional investment that Azlan is making in Felix is another sign of our strong commitment to driving business development for partners with Cisco TelePresence and collaboration solutions. It is especially beneficial to the ex-Tandberg partners who are currently still transitioning into the Cisco Partner Programme. Using Felix, they will be able to offer Cisco services and more added-value to their customers without having to understand the more intricate complexities of SMARTnet contracts.”

The extension of Felix to cover Cisco TelePresence products is yet another significant investment by Azlan in support of the company’s unified communications partners. Azlan has rapidly established itself as the leading distribution partner for Cisco TelePresence solutions in the UK and Europe and recently announced that it had invested in $4 million worth of Cisco TelePresence stock to ensure partners are able to maximise all their opportunities. Azlan has also invested in building a dedicated unified communications team, ready to provide resellers with in-depth pre-sales support and advice at any time.

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Press contacts:
Simon Welch
Director of Product Marketing - Azlan
Mobile: +44 (0) 7796 330015
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Azlan Europe
Danny Vanhove
Director of Marketing
Mobile: +32 (0) 477 78 30 14
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Web: www.azlan.com

About Azlan
Azlan, the Enterprise Division of Tech Data Corporation, is a leading value-added distributor of networking, communications, midrange & enterprise servers, storage, software and Unified Communications solutions in Europe. Azlan enables fast, cost-effective pan-European distribution of products and solutions for market leaders such as Cisco, Avaya, IBM, HP, VMware, and Oracle. Azlan provides a range of value creating services including channel development, marketing, sales support, training & certification, and finance programs, designed to assist its vendor and channel partners in developing their SME, mid market and enterprise opportunities.
www.azlan.com

Azlan continues to build on its 25 year history of excellence, now as part of Tech Data, which acquired Azlan in March 2003. Tech Data generated $24 billion in net sales for its fiscal year ended January 31, 2011.  Founded in 1974, Tech Data (NASDAQ:TECD) is a leading distributor of IT products, with more than 100,000 customers in over 100 countries.
www.techdata.com