Quoting & Ordering Cisco SMARTnet just got easy!

Introducing Felix by TD Azlan

Using Felix, our Cisco selling partners now have complete visibility of the full lifecycle of SMARTnet services contracts. The first service of its kind to be made available by a Cisco distributor in Europe, Felix will enable our partners to generate SMARTnet quotes and orders faster and more accurately. It also ensures that our partners are made always aware of opportunities to renew Cisco SMARTnet service contracts with registered customers.

Designed to be both powerful and easy to use, Felix is fully integrated with Cisco’s own ordering systems and provides complete end-to-end integration, from the identification of opportunities through to quoting, ordering and confirmation of the service contracts. Felix also provides auto contract registration.

Importantly, Felix is much easier and more efficient than Cisco’s more complex Services Management System (SMS), which up to now has been the only online system available to partners for the management of Cisco SMARTnet service contracts.  Given Felix's simplicity, our partners can free up time giving them a much better chance of winning business and improving customer satisfaction.

A critical component of the system is the renewals management function – a unique tool that can be used to search for contract renewals that are due with a fixed period. Resellers can use this feature to search for contracts with their registered customers that are due to expire within any period and use Felix to generate an appropriate quotation in advance.

Another important feature is Click To View, which enables our partners to authorise Cisco to provide Felix with visibility of all Cisco SMARTnet contracts that they have sold, in addition to those that were originally signed-up via TD Azlan. This enables the our partners to maximise the potential of Felix to generate renewals business.

Felix has many more great features, so contact your local Azlan Sales Team if you want to benefit from this revolutionary new ecommerce platform!

"Click 2 View"

"Click 2 View" is an initiative launched by Cisco which will give our partners the ability to provide TD Azlan the authorisation to upload ALL of their renewal opportunity to Felix.

Felix has an industry leading proactive renewal management solution which will ensure that YOUR BUSINESS never miss out on renewals opportunities again!

 

Submit your "Click 2 View" request to TD Azlan today! We will need your Cisco CCO ID