Cisco Smart Services

The Intelligent Choice for Your BusinessCisco's Smart Services offer a choice of responsive and proactive services to complement your internal IT support capabilities and meet your network needs. Customisable through an array of coverage options, services like Cisco SMARTnet, Cisco Smart Care, and Cisco Smart Foundation Service keep your network running smoothly so you can focus on your core business. From entry-level technical assistance to proactive monitoring and network-wide support, you can choose the offerings that best suit your business needs.

Cisco Support Community - Advice Forum for Dedicated Cisco UsersAnd now, Cisco isn't your only source for technical expertise. Query other Cisco customers at the Small Business Support Community, a new collaborative space where you can gather and share knowledge about small-business networking and communications.

Cisco SMARTnet Service for Rapid Problem Resolution

Cisco SMARTnet Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.

Cisco SMARTnet provides the following:

Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
Access to the extensive Cisco.com knowledgebase and tools
Next-business-day advance hardware replacement (premium options available for business-critical devices, such as 2-hour replacement and on-site parts replacement and installation)
Ongoing operating system software updates and upgrades
Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
Proactive diagnostics and real-time alerts on select devices with Smart Call Home

Cisco Smart Care Service

Cisco Smart Care Service is a comprehensive network-wide service that offers proactive network monitoring, health checkups, diagnostics, and remote repairs in addition to technical support for the entire Cisco network in a single contract. Smart Care is delivered through a local Cisco certified partner in collaboration with Cisco to provide a consistently excellent service experience that:

Verifies that the network is secure and efficient
Delivers dashboard visibility into network performance
Provides information to better manage and improve the network
Reduces the time and effort necessary to keep the network running optimally
Allows customers to foresee potential problems before they impact their business
Offers the combined services advantages of Cisco and its partners in a single offering

Read a Customer Case. PC-Ware, Switzerland.

Cisco Smart Foundation

The Cisco Smart Foundation Service is entry-level technical support service that provides the support that small businesses need to help them maintain network reliability and minimize disruption to business. The Cisco Smart Foundation service has been specifically designed for small and medium-sized businesses (SMBs) and provides the easy, cost-effective network support businesses need to help ensure operational reliability, contain costs, and protect your investment on Cisco SMB Class networking solutions.

Cisco Smart Foundation Service provides the following:

Advance Hardware replacement -Next Business Day (NBD)
Business hours (8 AM -5 PM) access to SMB TAC (access levels vary by region)
Cisco.com SMB knowledgebase Online network troubleshooting tools designed for SMB
Operating system software updates for bug fixes