About Avaya

To succeed, communication needs to be intelligent: Avaya.

Give your customers valuable added value.

Who we are:

Avaya designs intelligent communications solutions that help companies optimise their business processes, to add value to their business constantly and save costs into the bargain. The focus here is on

Improving staff productivity,
Optimising dialogue with customers,
More efficient business processes.
Now more than a million companies worldwide rely on Avaya technology for IP telephony, unified communications, contact centre and communications-assisted business processes, including more than 90% of all Fortune 500 companies. The reasons are self-evident: to optimise their business processes and seek competitive advantage. Avaya Global Services also offers comprehensive service and support to enterprise, mid-market and small business customers worldwide

Avaya:

Employs over 17,000 staff in 60 countries worldwide
Has a wealth of experience with over one million client projects in a wide range of industries
Works with over 2,500 business partners and over 4,000 development partners
Has filed over 4,000 patents, which shows how innovative we are
Can draw on more than 100 years experience
Is no. 1 in IP telephony, contact centres and mobility solutions

A strong presence: Avaya in Germany.

In the financial year 2007, 3,800 staff in Germany generated sales of over USD 700 m, ensuring that, for Avaya, Germany is our second largest market we are involved in, after the North American market. Avaya Germany's headquarters are in Frankfurt am Main.
We also have other offices, including in Hamburg, Cologne, Stuttgart, Berlin and Munich. We are constantly developing innovative products and solutions at research locations throughout Germany. In 2004, Avaya acquired Tenovis, one of Europe's leading providers of corporate communications solutions and services

We're in pole position!

Avaya is:

No. 1 in business telephony worldwide
No. 1 in IP telephony worldwide
No. 1 in call centres worldwide
No. 1 in call centres in Europe
No. 1 in contact centres worldwide
No. 1 in contact centres, EMEA
Unified Communications, worldwide
Leaders-Quadrant in the Magic Quadrant of the Gartner Group on business telephony

Sources:

Dell’Oro Group, IP Telephony Enterprise Report, Q1/07, May 2007;
Synergy Research Group, Q1 2007 Enterprise Voice Market Shares-Worldwide, May 2007;
Synergy Research Group, Q1 2007 Enterprise Voice Market Shares-EMEA, May 2007;
Gartner Group, Market Share: Contact Centers, Worldwide, 2006, May 2007;
MZA, Global Contact Centre Agent Market Shares and Sizing, Shipment Review, April 2007;
Datamonitor: Market Share – Insight into the Contact Center Universe 2007, June 2007;
Datamonitor: Market Share – Insight into the Contact Center Universe 2007;
Radicati Group, On-Premises Corporate Unified Communications Market, 2006 – 2010, November 2006;
Gartner Group, Magic Quadrant for Corporate Telephony in EMEA, August 2006